Frequently Asked Questions

You can quickly create your own accounthere style="background-color: rgb(255, 255, 255); color: rgb(140, 140, 139);">. To do this, you just need a valid email address.

No, you can place your order as a guest.

However, access to your order tracking and history is only available in your customer area.

Log in to your The Originals account and edit your information in the "account information" area.

No problem, just click a href="https://theoriginals-store.renault.com/fr/customer/account/forgotpassword/" rel="noopener noreferrer" target="_blank" style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">forgot password. Once you have entered your email address, we will send you an email with a link to reset your password.

You can find all your orders in the "my orders" section of your account.

Please note that your history is only accessible after creating a customer account.

To request the deletion of your account and any data about you, you must send an email to: dpo-theoriginals@renault.com from the email address used to create the account.

Of course, you can order from our online shop at any time.

A boutique is also available at défilé Rernault, 53 avenue des Champs-Elysées 75008 PARIS.

Ordering by phone is not possible.

You can check the status of your order in your Customer Account in the "my orders" section.

If you placed an order as a guest, unfortunately, this service is not available.

In both cases, you will receive a confirmation email from us when your order is shipped and you will be able to track the delivery on the carrier's website as soon as the package has been picked up by the carrier.

As our packages are prepared automatically, it is not possible to cancel an order. You have the option of not accepting the package or returning your order within 30 days in order to receive a refund.

Unfortunately not. Once validated, it is not possible to modify an order. Thank you for your understanding.

Credit card

Pay quickly and securely with your credit card. All transactions are protected by an SSL encryption protocol, ensuring the confidentiality of your data. We accept all major cards: CB, Visa, MasterCard and American Express.

Google Pay

Pay for your purchases quickly and securely with Google Pay. Your payment data is protected with advanced encryption technologies and is never shared with the merchant. Simply select Google Pay to complete your order in seconds.

After the package is picked up by the carrier, your order will be delivered within 2-5 business days. You can track the status of your order in your customer area in the "my orders" category and track the progress of your package from the carrier's website using the tracking number, once it is active.

Please note that orders as a "guest" are not saved in a customer area. You will still be able to track the status of the order on the carrier's website.

You can check the status of your order in your Customer Account in the "my orders" section. The "Order Shipped" status indicates that the package has been picked up by the carrier. If you placed an order as a guest, unfortunately, this service is not available.

In both cases, you will receive a shipping confirmation email with a tracking number. The latter will allow you to track your order on the carrier's website.

In this case, the tracking number may not be active yet. It will be taken care of as soon as the package is taken care of by the carrier.

If your order has not been received within 14 days, please contact our Customer Service.

Shipping costs are calculated according to the country of delivery and the weight of the package.

Example: delivery in metropolitan France from €9 for home delivery or €6 for delivery to a relay point.

Our parcels are shipped by Chronopost or Mondial Relay.

In the case of a damaged or opened package, even partially, do not hesitate to refuse it or express reservations to the carrier.

You have 30 days to return one or more items in their original condition (unused, in their packaging/with the label).

We are sincerely sorry that you have received a damaged or defective item. Of course, you can send your item back to us free of charge within 30 days of receipt.

Please send us an email at support.theoriginals-store@renault.com with the following information:

- Your order number,

- Item name,

- A short description of the problem,

- Photos clearly identifying the problem.

We will check your photos as soon as possible. You will receive a response from us by email.

In the case of a damaged or defective product, we will return the compliant product to you free of charge after returning the damaged or defective item.

For textiles, you have the possibility to request an exchange if the size does not fit by contacting our Customer Service.

After receiving your product, you will receive your refund to your original payment method within 48 to 72 hours.