cookie management
Our sites and applications use technology such as cookies to provide you with a top-quality, streamlined and personalised experience. This Policy supplements information on the protection of your personal data. Protecting your data online is a priority for Renault. You can change your cookie choices at any time thanks to our cookie management tool available on the website.
1. Who are we?
Renault SAS is responsible for processing the data collected by cookies and other trackers read or placed on your device (hereinafter "we", "us", "our"). For more information, please read the "Protection of your personal data" information.
2. What is a cookie?
A cookie is a small computer file, a tracker, deposited and read when visiting a website, using a mobile application, reading an email or installing or using software, regardless of the type of device used (computer, smartphone, e-reader, games console connected to the Internet, etc.).
When consulting a website, cookies may send information to the user's browser and allow the browser to send information back to the original website (for example, a session ID or choice of language). Cookies are not able to identify you directly but only retrieve certain information about your device, browser, your interactions with the website or application you visit and, in some cases, your geolocation. It is possible that the technology used is able to connect various devices that you may use, to determine, with sufficient probability, that these devices belong to you.
3. What are the cookies on the website used for?
This website uses different types of cookies.
Functional cookies
These cookies are intended to enable or facilitate electronic communication (detection of connection errors, identification of connection points, website security, etc.) or to provide online communication services which you might specifically request (screen display preferences, saving of information entered in forms, shopping cart (where applicable), access to your user account, use of a chat or a chatbot on the website, etc.). These cookies are necessary for the proper functioning of our website. You cannot object to the use of these cookies, and your consent is not required since our website uses this type of cookies.
Analytics cookies
The purpose of these cookies is to analyse how often you visit and use the website, and to be able to improve your browsing experience. These cookies may process data relating to the pages visited, the durations during which the pages are visited, the browser you use to visit these pages, etc. The data collected by these cookies may also be used to create algorithms and profiles in order to analyse your interests and potential preferences for our products and services. We may combine this data with other information, such as information from our customer database (for more information on profiling and how to object to it, please consult our Protection of your personal data information https://www.renaultgroup.com/information-sur-la-protection-de-vos-donnees-personnelles/. The use and storage of these cookies is generally subject to your consent.
4. What cookies are used on the website?
The table below gives all the cookies stored and/or used by this site and their main characteristics. Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside the EEA, your personal data is processed in these countries, which may have different regulations on personal data than the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses).
Our website may contain third-party cookies (communication agency, analytics services, etc.) allowing them, during the life of the cookies, to collect browsing information about the devices visiting our website. The storage and use of these cookies by third parties is subject to the privacy policies of such third parties. We inform you of the purpose of third-party cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.
| Owner | Purpose | Cookie policy |
|---|---|---|
| Adobe | Functional | https://www.adobe.com/privacy/cookies.html |
| Fifty five | WebAnalytics | https://fifty-five.com/us/legal-notice-privacy-policy/ |
| WebAnalytics | https://policies.google.com/technologies/cookies?hl=en | |
| OneTrust | Functional | https://www.onetrust.com/cookie-policy |
| Renault.com | Functional, WebAnalytics | https://www.renaultgroup.com/en/cookies/ |
| Sketchfab | Functional | https://sketchfab.com/privacy#cook |
| Storyblok | Functional | https://www.storyblok.com/cookie-settings |
| Vimeo | Functional | https://vimeo.com/cookie_policy |
| YouTube | Functional | https://policies.google.com/technologies/cookies?hl=en |
5. How is my consent collected and for how long?
When you first visit our Website, a dedicated information banner is displayed asking you to accept or refuse the use of cookies, or configure your selection.
We inform you that, in accordance with the regulations, the cookies necessary for the operation of the website are not subject to your consent and therefore cannot be disabled in our selection management tool. You may object to it via your browser settings (as indicated in the section "how to refuse cookies" below) but your experience on the website may be degraded.
6. How long is your consent registered?
When you accept or refuse all or some of the cookies on our website, your choice is registered for a maximum PERIOD OF 6 (six) months. This means that when you visit our site at a later date, we will no longer ask you about the use of cookies during this period insofar as we have registered your choice. After this period, we will ask you again to accept, refuse or configure your choices regarding the use of cookies.
7. How to manage the use of cookies?
How do I refuse cookies?
If you do not want cookies to be used and/or stored on your device, a refusal cookie will be stored on your equipment to allow us to record the fact that you have rejected use of all or some of the cookies. If you delete this refusal cookie, you will no longer be able to identify yourself as having refused the use of cookies (which means that you will have to make a choice again on your next visit to our site). You have several options for managing cookies, including blocking their use and/or deleting them.
Selection management tool:
A cookie manager is provided to allow you to manage the cookies stored and/or used on this site. At any time, by clicking on this link below, you can access the manager and change your preferences, depending on the type of cookie concerned.
MANAGING COOKIES
A cookie management configurator is available to allow you to manage the cookies used and/or placed on this site. By clicking on the cookie widget below, you will be able to access the configurator and modify your preferences, depending on the type of cookie concerned.
Browser settings
You can also manage cookies via your browser.
Most browsers are set by default to accept cookies, but if you wish, you can choose to accept all cookies, systematically refuse cookies or choose which cookies you accept depending on where they come from. You can also regularly delete cookies from your device using your browser.
However, don't forget to configure all the browsers on your various devices (tablets, smartphones, computers, etc.).
Each browser has a different setup for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to edit your cookie settings. For instance:
- Edge™: https://support.microsoft.com/fr-fr/microsoft-edge/supprimer-les-cookies-dans-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
- Safari™: https://support.apple.com/fr-fr/safari;
- Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647;
- Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies;
- Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
Publishers' modules for making objections
You can choose to disable some third-party cookies by going directly to the page of the issuer of the cookie. Thus:
- to disable GOOGLE ANALYTICS cookies, go to: https://tools.google.com/dlpage/gaoptout?hl=fr;
- to disable INTELLIAD cookies, go to: https://login.intelliad.com/optout.php?locale=en;
- to disable ADOBE cookies, go to: https://www.adobe.com/uk/privacy/opt-out.html
8. How to exercise your other rights
In accordance with applicable personal data protection legislation, you have the right to access, rectify, object to, restrict and delete your personal data.
To exercise any of your rights, you can contact us, with evidence of your identity, by email to dpo-theoriginals@renault.com, or by post to Renault s.a.s., Legal Department - Data Protection Officer 122-122 bis avenue du Général Leclerc, 92100 Boulogne-Billancourt.
9. Modification
We may change this policy from time to time. Where necessary or required, we will inform you and/or request your consent. Accordingly, we request that you check this information upon each visit to take note of the latest version.
Last update: 10/03/2023